Free Press Unlimited has set up a complaints mechanism for its stakeholders, which complies with ISO 9001 certification requirements. The procedure includes a protocol that all our members of staff need to adhere to.
Our basic point of departure is that whenever we receive a complaint at Free Press Unlimited, something must have gone wrong at our end. Each complaint is settled and registered as soon as possible – but in any case within 14 days of its submission.
If the party that lodged a complaint is not satisfied with how it has been settled, it is free to appeal to the Board of Directors of Free Press Unlimited. Once again, Free Press Unlimited is obliged to respond to the appeal within a term of 14 days. At any given time, a party that has lodged a complaint can contact Free Press Unlimited for information about its settlement.